Privacy Policy

1. Information We Collect

• Account information: Your name, email address, and profile details you provide when registering.
• Payment information: Token purchases are processed through our payment provider (Base44 Payments / Wix Payments). We do not store your full card details on our servers.
• Stream and content data: Video and audio you broadcast, chat messages you send, and gifts you send or receive.
• Usage data: Interactions with streams, sessions, wallet activity, and device information such as device type, operating system, and app version.
• Media access: With your permission, access to your device camera and microphone when you choose to go live.

2. How We Use Your Information

• To create and manage your account and authenticate you.
• To process token purchases and maintain your wallet balance.
• To deliver live streaming, real-time chat, and virtual gifting features.
• To calculate creator earnings and process cash-out requests.
• To provide leaderboards, daily reports, and aggregated analytics.
• To monitor for abuse, moderate content, and enforce our terms.
• To communicate with you about your account, support requests, and service updates.

3. Sharing of Information

We do not sell your personal information. We may share data with trusted service providers that help operate Lumaras, including payment processing, live video infrastructure, and analytics. These providers are bound by confidentiality obligations and process data only to deliver services on our behalf. Your public display name, streams, chat messages, and gift activity may be visible to other users within the app. We may disclose information when required by law or to protect our rights and safety.

4. Data Retention

We retain your account and transaction data for as long as your account is active and as needed to provide the Service. Transaction records may be kept longer to comply with legal and financial obligations. You may request deletion of your account at any time from within the app settings.

5. Children's Privacy

Lumaras is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the email below.

7. Security

We use reasonable technical and organizational measures to protect your data, including authentication, access controls, and row-level security on user records. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app or by other means. Your continued use of Lumaras after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at Support@thelumaras.com. Please also review our Terms of Service.